Y1 Custom Stash - FAQs
Q1: How do we create designs?
A: After completing our Y1 Custom Enquiry one of our account managers will contact you with some bespoke designs. From then you will go through a design process where you will go through as many iterations as it takes for you to get the perfect product!
Q2: Does the 15 minimum order apply to one item/design only?
A: Yes, it's for one specific item and design. Options to meet it include combining team orders or mixing embroidered and non-embroidered fleeces of the same design.
Q3: Can I get my delivery quicker than the 6-8 lead delivery time?
A: We understand the urgency, but our process sends orders to the factory after payment, which initiates the standard 6-8 week lead time. However, if you need a faster option, our ENVO2.1 range offers a shorter 3-week lead time. These items are also customisable with your logo and text, allowing for some personalisation. We also offer a range of less bespoke short-lead time products which can be created on a 2-week turnaround.
Q4: Are there discounts for >100 or >200 fleeces?
A: Yes, we offer discounts for larger orders. Better deals await for orders exceeding 200 fleeces.
Q5: Can I get an estimated delivery date during production?
A: We'd love to provide exact dates, but our production process is quite intricate, involving fabric sourcing, cutting, and embroidery. Delivery times are also subject to international couriers. You will receive bi-weekly updates from us so you can always see what stage of production your order is at! While 95% of orders fall within the 6-8 week timeline, some may take longer due to unique requirements. Once dispatched from the factory, the average UK delivery time is 10 working days. We use tracked next-day delivery within the UK for visibility on delivery dates.
Q6: Can I request a custom sample before ordering?
A: We don't offer custom samples, but we have sizing references. Consider borrowing from university clubs for sizing.
Q7: Can I add someone to the order after payment?
A: Once paid, we can't add items. Suggest they order with the next batch or when newcomers arrive.
Q8: Can I have multiple logos or extra text?
A: Absolutely! You can enhance your items with additional logos or text, and the cost is only £3 per item/text. This flexibility enables you to create a customised order that reflects your unique preferences and branding needs. Feel free to get creative!
Q9: Do you charge for Delivery?
A: No! A bulk delivery charge is included in our pricing.
Q10: Is VAT included in pricing?
A: Yes! Any price you get quoted from us will include VAT.
Q11: What happens if there is an issue with my order?
A: If there has been an error in production, please reach out to firstname.lastname@example.org within 14 days of receiving the product to report an issue. Our team will carefully review any concerns and take appropriate action. Please keep in mind that you have a 14-day window from the date of delivery to bring any problems to our attention.