FAQs
If you still can’t make up your mind, then see our sticks in augmented reality on product pages on your phone, where you can bring your stick to life wherever you are in the world!
If you're still not sure then come along to one of our our retail shops at Bowdon HC in Manchester (@Y1Bowdon) or Canterbury HC in Kent (@Y1Canterbury).
What delivery options are available in the UK?
We offer UK Next Day Delivery, UK Express Delivery and UK Standard Delivery.
Orders placed before 1pm are dispatched the same working day, otherwise your order will be dispatched the next working day.
Non-UK orders are usually delivered within 7 working days, but can take up to 10 working days to arrive.
Please note: during certain events, these can and will vary. Please allow extra time before contacting us during peak times.
When will you get more stock?
We expect stock consistently through the months of July to December. Make sure to keep an eye out on our socials for when the restock is coming!
Sign up for a notification on arrival of stock using our 'Notify me when available' button on product pages to be the first to get a chance to cop them when they land - remember, stock is limited!
Do you deliver outside of the UK?
Yes, we can deliver worldwide.
For Mainland EU customers, check out our dedicated EU website: www.y1hockeyeu.com
For Rest of World deliveries, we recommend taking a look at our stockists near you (see below), and if there isn't one near you then get in touch at customerservices@y1sport.com for a delivery quote, if one doesn't automatically show at checkout.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal and Klarna.
What stick is best for me?
Try out the new interactive stick quiz on our website to help you find your perfect fit.
If you still can’t make up your mind, then see our sticks in augmented reality on product pages, where you can bring your stick to life wherever you are in the world!
If you're still not sure then come along to our retail shop at Bowdon HC in Manchester (@Y1Bowdon) or Canterbury HC in Kent.
Can you make custom clothing for my club?
Yes, we can! Custom sports kit is a big part of our business and we produce a full range of clothing from performance sportswear to casual off pitch apparel.
Check out our landing page here!
For more information have a look at our Teamwear page or get in contact with us here.
Do you offer sponsorships?
Yes we do! Applications open in May and close in September each year. Find our application form during these months at https://www.y1sport.com/pages/sponsorship.
Please give our team 30 days to process your application before reaching out.
How do I get on the Y1 WhatsApp list?
If you would like to stay informed on what we’re up to behind the scenes and get more involved with Y1, then just send us a message on WhatsApp with your name to: +44 77676 36552
What days are classed as working days for my order?
Our partners will be closed on national holidays and between Christmas and New Year. Therefore an example of the working day calculation will look as follows with regards to lead times for your order:
Day 1 - 23rd December
Day 2 - 3rd January
Day 3 - 4th January
Are you hiring?
We are always looking to grow the brand - if you’re passionate about Y1 then get in touch with us.
We are currently looking for brand ambassadors at universities, clubs and schools so please get in touch if you love Y1 and have strong links to any establishments.
Which retailers stock our equipment?
Q1: How do we create designs?
A: After completing our Y1 Custom Enquiry one of our account managers will contact you with some bespoke designs. From then you will go through a design process where you will go through as many iterations as it takes for you to get the perfect product!
Q2: Does the 15 minimum order apply to one item/design only?
A: Yes, it's for one specific item and design. Options to meet it include combining team orders or mixing embroidered and non-embroidered fleeces of the same design.
Q3: Can I get my delivery quicker than the 6-8 lead delivery time?
A: We understand the urgency, but our process sends orders to the factory after payment, which initiates the standard 6-8 week lead time. However, if you need a faster option, our ENVO2.1 range offers a shorter 3-week lead time. These items are also customisable with your logo and text, allowing for some personalisation. We also offer a range of less bespoke short-lead time products which can be created on a 2-week turnaround.
Q4: Are there discounts for >100 or >200 fleeces?
A: Yes, we offer discounts for larger orders. Better deals await for orders exceeding 200 fleeces.
Q5: Can I get an estimated delivery date during production?
A: We'd love to provide exact dates, but our production process is quite intricate, involving fabric sourcing, cutting, and embroidery. Delivery times are also subject to international couriers. You will receive bi-weekly updates from us so you can always see what stage of production your order is at! While 95% of orders fall within the 6-8 week timeline, some may take longer due to unique requirements. Once dispatched from the factory, the average UK delivery time is 10 working days. We use tracked next-day delivery within the UK for visibility on delivery dates.
Q6: Can I request a custom sample before ordering?
A: We don't offer custom samples, but we have sizing references. Consider borrowing from university clubs for sizing.
Q7: Can I add someone to the order after payment?
A: Once paid, we can't add items. Suggest they order with the next batch or when newcomers arrive.
Q8: Can I have multiple logos or extra text?
A: Absolutely! You can enhance your items with additional logos or text, and the cost is only £3 per item/text. This flexibility enables you to create a customised order that reflects your unique preferences and branding needs. Feel free to get creative!
Q9: Do you charge for Delivery?
A: No! A bulk delivery charge is included in our pricing.
Q10: Is VAT included in pricing?
A: Yes! Any price you get quoted from us will include VAT.
Q11: What happens if there is an issue with my order?
A: If there has been an error in production, please reach out to nct-operations@y1sport.com within 14 days of receiving the product to report an issue. Our team will carefully review any concerns and take appropriate action. Please keep in mind that you have a 14-day window from the date of delivery to bring any problems to our attention.
