Returns

We have a 14 day returns policy that allows you to return, for a refund or exchange, specific unused items from your order – however we do not cover the cost of postage unless you have received a faulty product, or one of our team has made an honest mistake!

For any queries please read through our FAQs, if that doesn’t help then get in touch with us via email at customerservices@y1sport.com.

Please note the different returns policies and locations for the different areas of our business.

 

HOCKEY

Sticks:

All sticks have a 3 month guarantee through normal use, however we do not guarantee against the following due to the nature of hockey:

  •     Chips
  •     Scratches
  •     Grips
  •     End caps
  •     Rattles

If your stick has been delivered faulty or becomes faulty through normal use within 3 months of your order, then please send us pictures of the faults along with an explanation of the damage via email at customerservices@y1sport.com. Our team will evaluate your claim and decide a suitable course of action.

 

Hockey Equipment & Apparel:

Please return your items to the address on the slip in your package, specifying the nature of your request in the package so that our team can process it as quickly as possible.

Unfortunately, unless the item is faulty, or there is a mistake from our team, we don’t provide free returns. We hope to be able to offer this in the near future!

Y1 Returns
Units 23 & 24 Hither Green Trading Estate
Hither Green
Clevedon
BS21 6XU

 

Teamwear

Playing Shirts and ALL personalised items (e.g. with initials or numbers) are NON-REFUNDABLE.

For all other club teamwear items, please return to the returns address on the invoice in your shipment with an explanation of what course of action is needed (refund or exchange):

Y1 Returns
Dixon House
Old Heath Road
Wolverhampton
WV1 2BF

 

For more information on the services we offer, please look at the Teamwear section of our website.