Returns

We’re sure you’ll love your Y1 kit, but if not, then we are happy to refund or exchange it within the first 14 days after delivery as long as the kit is still in brand new condition and in the original packaging. Return postage costs and successful delivery are the responsibility of the customer unless an internal error has occurred with your order, so we always recommend using a tracked service.

Returns are only applicable for orders made through www.y1sport.com and not for any purchases through our retailer partners. If you have experienced an issue with any goods from a retailer, then please contact their customer service team.

We aim to process refunds within 10 working days of receipt at our respective facility although during peak periods this may be extended.

For clarity on any queries, please read through our FAQs, before getting in touch with us here and we will do our best to get back to you ASAP.

Please note: different products have different return policies and locations.

 

HOCKEY

Hockey Sticks:

All sticks have a 3 month guarantee through normal use, however we do not guarantee against the following due to the nature of hockey:

  •      Chips (including stick on stick contact)
  •      Scratches
  •      Grips
  •      End caps
  •      Rattles

If your stick has been delivered faulty or becomes faulty through normal use within 3 months of your order (excluding the issues noted above), then please send us pictures of the faults along with an explanation of the damage via email at customerservices@y1sport.com. Our team will evaluate your claim and get back to you with a suitable course of action.

Please note: All Prototype sticks are NOT eligible for refund, replacement and do not carry the above warranty, as stated prior to purchase. 

 

Hockey Equipment:

All equipment has a 3 month guarantee through normal use. Should your item become faulty within this timeframe then please get in contact with us at customerservices@y1sport.com and we will assess your claim and get back to you with a suitable course of action.

For returns within 14 days of delivery, please post your items to the address below.

Y1 Sport Returns
Units 23 & 24 Hither Green Trading Estate
Hither Green
Clevedon
BS21 6XU

Please note: You must specify the course of action (refund/exchange) you would like in the box so that our team can process it as quickly as possible.

 

APPAREL

All apparel has a 30-day guarantee through normal use. Should your item become faulty within this timeframe then please get in contact with us at customerservices@y1sport.com with picture/video evidence, and we will assess your claim and get back to you with a suitable course of action.

For returns within 14 days of delivery, please post your items to the address below.

Y1 Sport Returns
Units 23 & 24 Hither Green Trading Estate
Hither Green
Clevedon
BS21 6XU

Please note: You must specify the course of action (refund/exchange) you would like in the box so that our team can process it as quickly as possible.

 

TEAMWEAR

All teamwear has a 30-day guarantee through normal use.

Personalised/Customised items such as playing shirts and items with initials are not eligible for refunds. It is the customer's liability should they input the wrong squad number/initials with their order and Y1 is not held liable for this.

For all other club teamwear items, please return to the returns address below for a refund on your item:

Y1 Sport Returns
Dixon House
Old Heath Road
Wolverhampton
WV1 2BF

Please note: We do not offer exchanges on Teamwear items. Please create a new order through the website to receive the good(s) that you desire.

Please note: Once a teamwear order is placed, we are unable to cancel, edit or amend the order. You must return the goods you receive (if uncustomised) to receive a refund. Unfortunately we can't offer refunds on personalised/customised items such as playing shirts.

For more information on the services we offer, please look at the Teamwear section of our website.

Carbon-neutral shipping with Shopify Planet
All deliveries are carbon neutral
Powered by Shopify Planet