Hockey Wales FAQs - Masters
Thank you for your Hockey Wales kit order, we very much appreciate you taking the time to place your order with Y1.
Like most supply businesses that use overseas factories, we are having to contend with delays and shortages due to the COVID Pandemic that are proving frustrating and do not allow us to provide a “normal” service at this time.
We have received several queries asking for information on deliveries, postage charges, numbering etc. and we have decided the best way to ensure everyone is clear is to create a Frequently Asked Questions section specific to Hockey Wales. Should you have a question that isn’t answered below, please feel free to drop us a note directly at firstname.lastname@example.org.
Q1) When will I get my order?
> Items will be dispatched in two delivery windows. The first will be w/c 6th June which will include all essential on field items. Any items that you do not receive in the first delivery window will be delivered in August but this is mainly limited to longer lead time items like our Padded Jackets which we re-stock ahead of the colder months.
Q2) How will I receive my order?
> If you have paid for direct shipping, your order will be delivered to the address you specified on your original order. Apart from Ladies Masters which have been requested by HW to all be delivered to Baz who will distribute the kit. If you have paid for direct shipping and your order goes to Baz, we will refund your postage charge.
Q3) If I missed something off my original order, when is the next opportunity to order?
> The online shop is now back live for a short time, however, please bear in mind that this is still on a pre-order basis and we will be fulfilling orders based on first come first served. Once we receive the bulk stock and all original orders have been fulfilled, the remaining stock will be put back online on a first come first served basis. This stock will then be held within the UK so the delivery lead time will be a lot shorter than the pre-order lead time. We anticipate orders being delivered in 7-10 days once the stock is held in the UK.
Q4) What should I do if I’ve changed my mind and wish to change the products I have ordered / change sizing?
> This was a pre-order which allowed us to bulk order Hockey Wales products from our factories. If you have changed your mind and want to cancel an item please get in touch with us by Tuesday 17th May and we will do our best to accommodate your changes at email@example.com.
Q5) What should I do if I’ve input my squad number incorrectly to my online order?> Please get in touch with us by Tuesday 17th May and confirm your correct number as issued by Hockey Wales with us at firstname.lastname@example.org and we will see what we can do to accommodate for the error.